To all your customers with Sprach
Learn with the valuable information of the dialogues with your customers and agents
More than 1,000 satisfied customers
Speech Analytics with IVR
Artificial intelligence available for your business
EXCEED CUSTOMER EXPECTATIONS
Analyze calls is a simple and affordable option to have a system that improves your day-to-day communications. We offer a robust solution in the cloud, easy to implement and flexible subscription.
Get information for each call
Upgrade to a Smart IVR
Conversational IVR powered by artificial intelligence for true customer engagement.
Leveraging artificial intelligence (AI) and natural language processing (NLP), Sprach’s conversational IVR allows callers to naturally converse to get the exact service they want, without having to navigate long and complicated audio menus.
Learn how Sprach's AI-powered conversational IVR can help you reduce agent calls, improve call routing, and increase customer satisfaction:


Sprach Speech Analytics conforms to the following
Business Areas:
Transcribe 100% of the recordings of your Business or call center.
Extract the key words from your recordings and measure

Assessment
of keywords
Evaluate keywords defined in the responses evaluating also the customers’ feelings.
Improve your
contactability
Determine the quality of the message delivered by your executives and detect the abandonment of calls by generating representative samples of the reality of your contact center.


Transform your business with our Speech and Text Analytics system with IVR
Analyzing calls is a simple and affordable option for a system that improves your day-to-day communications.
We offer a robust cloud solution, easy-to-deploy and with a flexible subscription.