To all your customers with Sprach

Reduce overall customer waiting times by optimizing the average managing time. Customers will be happier with your services and the retention rate will increase. Our software provides key information to optimize your customer service experience. These include interruption rates ( moments when customers and agents are talking simultaneously) and periods of silence. These metrics provide information about customer dissatisfaction moments.

With our tool, you can easily create custom dashboards for agents to verify their performance. These score cards measure absenteeism, policy compliance, average driving time, overall service quality among others. Your company can consolidate all performance reports for a simple analysis.

This system allows you to automate customer call evaluations, saving valuable time, energy and resources, improving productivity and efficiency. With key information in relation with call center metrics, it could improve the average management time and resolution rates of the first call while reducing operating costs. In addition to greater efficiency, this software can also help you discover inadvertent training opportunities to further improve your equipment.