Get closer to your customers on Facebook
Use messenger to the fullest with powerful two-way communications, easy video-sharing tools, and call-to-action buttons that can drive sales.
Provide an outstanding Messenger CX.
SMS enhances customer support delivery to engage customers in their preferred channel and create happy customer experiences.
Speed up support with chatbot automation
Easily connect with AI-powered chatbots to automate replies and enable clients to receive faster support.
Personalize the customer experience
Leverage modern chat features, including custom triggers, conversation routing, and file sharing.
Centralize Messenger interactions on an easy-to-use platform
Accelerate CX with one team inbox that centralizes the entire support workload on a single communication platform.
Building an Effective Messenger Strategy for Customer Support
Make Facebook Messenger part of your bigger omnichannel customer support strategy.
0B
monthly active users
0%
of customers will voice their complaints on social media.
0%
of customers expect a response to their complaint on social media within an hour.
0%
of mobile messaging app users in the world use a Facebook messaging product.
Let chatbots help customers with frequently asked questions. Save agents’ time for chats that require human interaction.
Facebook Messenger Channel | OMNI Solutions
Best Practices for Faceboook Messenger Customer Support Delivery
An effective Facebook Messenger text messaging strategy encompasses certain best practices:
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