Get closer to your customers on Facebook

Use messenger to the fullest with powerful two-way communications, easy video-sharing tools, and call-to-action buttons that can drive sales.

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Leading brands trust IntiCo

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Provide an outstanding Messenger CX.

SMS enhances customer support delivery to engage customers in their preferred channel and create happy customer experiences.

Speed up support with chatbot automation
Easily connect with AI-powered chatbots to automate replies and enable clients to receive faster support.
Personalize the customer experience
Leverage modern chat features, including custom triggers, conversation routing, and file sharing.
Centralize Messenger interactions on an easy-to-use platform
Accelerate CX with one team inbox that centralizes the entire support workload on a single communication platform.

Building an Effective Messenger Strategy for Customer Support

Make Facebook Messenger part of your bigger omnichannel customer support strategy.


monthly active users
Source: Statcounter


of customers will voice their complaints on social media.
Source: Smart Insights


of customers expect a response to their complaint on social media within an hour.
Source: Go Globe


of mobile messaging app users in the world use a Facebook messaging product.
Source: Statista

Reduce handling time with chatbots

Let chatbots help customers with frequently asked questions. Save agents’ time for chats that require human interaction.

Facebook Messenger Channel | OMNI Solutions

Ways to use Facebook Messenger for your business

Notify your customers about your new offers, confirm transactions (order confirmation, ticket information, purchase receipts), send alerts and appointment reminders.

Best Practices for Faceboook Messenger Customer Support Delivery

An effective Facebook Messenger text messaging strategy encompasses certain best practices:
Assign departments to handle Messenger chats
Link multiple business accounts
Personalize your messages
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+600 Happy customers trusted IntiCo

Improve every interaction with your customers

We help you provide an excellent and personalized experience to your clients.

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