AI Enabled Omnichannel Speech and Text Analytics
Effortlessly monitor 100% of your team’s calls and provide instant feedback that genuinely improves performance in any language with IntiCo AI speech analytics.
Speech and text analytics technology that provides advanced data processing and multidimensional analyses across channels provides the most valuable insights.
Analyze calls in every language your team works with
With our unique deep learning AI, we are bringing advanced speech analytics solutions to the 7000+ languages of the world, from Swedish to Swahili.
Review 100% of your calls for a 360° view
With every single call monitored and analyzed, IntiCo AI enables you to accurately evaluate each agent and flag problems in performance.
Get every agent performing like your best one with speech and text analytics analysis
AI-driven speech analysis can solve this problem without you having to spend hours listening to calls and giving feedback to underperforming agents.
You will get the estimations of the general temperature and sentiment of the call. For example: agreeing, disagreeing, confusion, surprise, etc.
Filter your calls by the team, agents, and specific metrics, and execute the analysis based on any other criteria important for your business.
Experience the Best in Speech and Text Analytics
An interaction analytics solution like IntiCo’s customizable proprietary speech analytics provides insight throughout the customer journey to see the complete picture and inform best practices and improvements.
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Give agents a framework for empathetic listening
Agents can be prompted to use the most effective measures to rescue the call and deliver a meaningful and positive customer experience.
Some key features of speech and text analytics in a digital ecosystem include the following:
Complete voice transcription.
Consolidate voice and text analytics across channels.