Artificial Intelligence
Power omnichannel experiences with bot support and data-based insights. Use automation to provide great customer experiences, make better business decisions, and optimize your business.
Conversational chatbots
Digital assistants are virtual devices that help users accomplish tasks through natural language conversations, without having to manage various apps and web sites.
Design the Virtual Agent conversations
Drag and drop tool that makes it easier and accessible for all users to build and manage the Virtual Agent conversation flows.
Real Time & Historical Analytics
Improve performance and lower your costs using powerful analytics tools, including visualization, to make business decisions.
Use artificial intelligence (AI) to develop a better customer experience. Automate simple and complex tasks from beginning to end, intelligently provide real-time guidance and insights, and deliver reliable help in the moments when your customers need it most.
Build a seamless, authentic customer experience across channels with bot support and intelligent AI that delivers better insights and helps you deliver the right information to the right customer at the right time.
Use sentiment analysis to analyze customer feedback
Sentiment analysis can help agents gauge the urgency of a customer inquiry by tagging messages as “frustrated,” “angry” or “excited.”
Use AI as a customer-service assistant
AI tools can generate support tickets and call summaries while the agent is on the call. Taking over these tasks allows the agent to focus all their attention on helping the customer.
