Agente

Your customer at the center of the conversation

Exceptional customer experiences start with exceptional agent experiences.

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All channels, each of your clients, a single platform.

All channels in one stream

We unify communications in a single conversation, for example: SMS, WhatsApp and Messenger

Create journey maps that convert

Take your users from first contact to loyalty in a single thread.

Improve your users' experience

Faster interactions, greater engagement, and more efficient processes

Monitor the performance of your agents

Measure the level of customer satisfaction with the assigned agent and optimizes the operation

Direct Evaluation

Intervention in calls to listen in real time to agents’ conversations.

Reassign Cases

Reassign cases from one agent to another.

Evaluation Formats

Create evaluation formats so that change commitments are created by the agent.

Set your teams up for success

Agente Workspace features

Help your agents, admins and internal teams do their best work. Agente offers robust out-of-the-box tools that are quick to set up and easy to use.

Boost agent efficiency

Save agents time with collaboration tools that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the right details for each issue.

Work smarter with routing and intelligence

Leverage built-in routing and intelligence to collect critical details and reduce data entry. Plus, escalate issues to the agent best suited to help.

Notification Center

Alert agents of recent events through a centralized notification feed.

Warm and Blind Transfers

Resolve customer issues faster by transferring calls to subject matter experts.

Access Levels

Make your team more efficient

Administrator

Can create users and view reports

Supervisor

Allows you to manage users and view reports

Agent

Serve final users

Write and review historical notes

Manage your customers, assigning them specific notes and knowing their history. All information is stored in one place.

Write Notes

Review Notes

Omnichannel Engagement

Smart conversations

Automate repetitive tasks to allow agents to focus on more complex interactions.

Bot Agent, Human or Mixed

Assign the right agents for each type of task.

Automated voice messages with artificial intelligence

Conversations by WhatsApp, Facebook Messenger, Web Chat, bulk SMS, IVR or voice.

Reduce the need for supervisor assistance

Enable agents to be more self-sufficient in solving customer issues, giving supervisors more time to focus on priority tasks.

Connect on channels that customers love

Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.

Connect with clarity.

Meet your customers where they are.

Make every agent your best agent.