Agente
Exceptional customer experiences start with exceptional agent experiences.
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All channels in one stream
We unify communications in a single conversation, for example: SMS, WhatsApp and Messenger
Create journey maps that convert
Take your users from first contact to loyalty in a single thread.
Improve your users' experience
Faster interactions, greater engagement, and more efficient processes
Monitor the performance of your agents
Measure the level of customer satisfaction with the assigned agent and optimizes the operation
Direct Evaluation
Intervention in calls to listen in real time to agents’ conversations.
Reassign Cases
Reassign cases from one agent to another.
Evaluation Formats
Create evaluation formats so that change commitments are created by the agent.
Set your teams up for success
Help your agents, admins and internal teams do their best work. Agente offers robust out-of-the-box tools that are quick to set up and easy to use.
Boost agent efficiency
Save agents time with collaboration tools that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the right details for each issue.
Work smarter with routing and intelligence
Leverage built-in routing and intelligence to collect critical details and reduce data entry. Plus, escalate issues to the agent best suited to help.
Notification Center
Alert agents of recent events through a centralized notification feed.
Warm and Blind Transfers
Resolve customer issues faster by transferring calls to subject matter experts.
Access Levels
Make your team more efficient
Administrator
Can create users and view reports
Supervisor
Allows you to manage users and view reports
Agent
Serve final users
Write and review historical notes
Manage your customers, assigning them specific notes and knowing their history. All information is stored in one place.
Omnichannel Engagement
Automate repetitive tasks to allow agents to focus on more complex interactions.
Bot Agent, Human or Mixed
Assign the right agents for each type of task.
Automated voice messages with artificial intelligence
Conversations by WhatsApp, Facebook Messenger, Web Chat, bulk SMS, IVR or voice.
Reduce the need for supervisor assistance
Enable agents to be more self-sufficient in solving customer issues, giving supervisors more time to focus on priority tasks.
Connect on channels that customers love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
+600 Happy customers trusted IntiCo
We help you provide an excellent and personalized experience to your clients.
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