Manage, analyze and optimize all channels in one place
Your customers at the center of the conversation
Messenger
SMS
and more
Be part of our more than 1000 satisfied clients
All channels, each of your clients, a single platform
All channels in one stream
We unify communications in a single conversation, for example: SMS, WhatsApp and Messenger
Create journey maps that convert
Take your users from first contact to loyalty in a single thread
Improve your users' experience
Faster interactions, greater engagement, and more efficient processes
Manage, analyze and optimize your communication with Agente
SIMPLE INTERFACE
Management dashboard
- Dashboard with real-time statistics
- Generic and custom reports
MAKE YOUR TEAM MORE EFFICIENT
Access levels
Administrator, can create users and view reports
Supervisor, allows you to manage users and view reports
Agent, serve final users
MAKE YOUR TEAM MORE EFFICIENT
Access levels
Administrator, can create users and view reports
Supervisor, allows you to manage users and view reports
Agent, serve final users
IMPROVE THE COMMUNICATION PROCESS
Historical reports
Historical reports of results segmented by campaigns, agents, notifications, alerts and more, which allow applying strategic business decisions
Monitor the performance of your agents
Measure the level of customer satisfaction with the assigned agent and optimizes the operation
Direct Evaluation
Hear agent calls
Reassign Cases
Reassign cases from one agent to another
Evaluation Formats
Create evaluation formats so that change commitments are created by the agent
Smart conversations
Bot Agent, Human or Mixed
Assign the right agents for each type of task
Automated voice messages with artificial intelligence
Conversations by WhatsApp, Facebook Messenger, Web Chat, bulk SMS, IVR or voice
Improve your customers' experience with Agent, IntiCo's Omnichannel platform
