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Manage, analyze and optimize all channels in one place

Your customers at the center of the conversation

WhatsApp
Email
Messenger
SMS
and more
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Be part of our more than 1000 satisfied clients

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All channels, each of your clients, a single platform

Todos los canales en un solo flujo
All channels in one stream

We unify communications in a single conversation, for example: SMS, WhatsApp and Messenger

Crea journeys que conviertan
Create journey maps that convert

Take your users from first contact to loyalty in a single thread

Mejora la experiencia de tus usuarios
Improve your users' experience

Faster interactions, greater engagement, and more efficient processes

Manage, analyze and optimize your communication with Agente

SIMPLE INTERFACE

Management dashboard

  • Dashboard with real-time statistics
  • Generic and custom reports

interfaz sencilla
haz más eficientea tu equipo

MAKE YOUR TEAM MORE EFFICIENT

Access levels

Administrator, can create users and view reports

Supervisor, allows you to manage users and view reports

Agent, serve final users

MAKE YOUR TEAM MORE EFFICIENT

Access levels

Administrator, can create users and view reports

Supervisor, allows you to manage users and view reports

Agent, serve final users

interfaz sencilla

IMPROVE THE COMMUNICATION PROCESS

Historical reports

Historical reports of results segmented by campaigns, agents, notifications, alerts and more, which allow applying strategic business decisions

Mejora el proceso de comunicación

Monitor the performance of your agents

Measure the level of customer satisfaction with the assigned agent and optimizes the operation

Evaluación Directa
Direct Evaluation

Hear agent calls

Reasignar Casos
Reassign Cases

Reassign cases from one agent to another

Formatos de Evaluación 1
Evaluation Formats

Create evaluation formats so that change commitments are created by the agent

Smart conversations

Agente Bot, Humano o Mixto
Bot Agent, Human or Mixed

Assign the right agents for each type of task

Mensajes de voz automatizados con inteligencia artificial
Automated voice messages with artificial intelligence

Conversations by WhatsApp, Facebook Messenger, Web Chat, bulk SMS, IVR or voice

Improve your customers' experience with Agent, IntiCo's Omnichannel platform