The customers at the center of the conversation
Agente is an Omnichannel Platform
that helps companies improve the experience
85% of your customers integrating all the channels you need.
Benefits
Multi-Company Platform
Agente can be implemented in all types of business.
Access Levels
Admin: create profiles and view reports.
Supervisor: view reports.
Agent: can serve end-users.
Omnichannel
Channel such as: WhatsApp, Twitter, Facebook Messenger, SMS configurable by company.
Management Dashboard
Statistic dashboard, generic and custom reports.
Improve Customer Experience
Create modern communication experiences that drive faster interactions, greater engagement, and more efficient processes.
Opportunities
Management
Reports
Integration
In real time
Monitor performance of your agents
Know the performance of your agents, monitoring their participation in real time, measuring the level of customer satisfaction with the assigned agent.
Direct Evaluation
Reassign Cases
Evaluation Formats
All the channels
what your clients use
Automated voice messages with artificial intelligence, conversations by WhatsApp, Facebook messenger, web chat, bulk sms, IVR or voice. We have the channels to improve your customer experience.
Agent Human, Bot or both
Serve your customers using bots or human agents with the new Omnichannel Agent Platform. Now you can manage your own CRM with your contacts managing with real agents, bots or mixed instantly in the same place.
Multiple channels, one continuous thread
With our omnichannel platform, forget about using multiple systems to manage communication with your customers. Manage communication from one place.
Simple management from one place
Historical reports of results segmented by Campaigns, Agents, Notifications, Alerts and more, which allow applying strategic business decisions.
Learn about Agent functionalities, an omnichannel platform to serve your customers and manage your agents from the same place.
All channels with a unique flow
