The customers at the center of the conversation

Agente is an Omnichannel Platform
that helps companies improve the experience
85% of your customers integrating all the channels you need.

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Benefits

Multi-Company Platform

Agente can be implemented in all types of business.

Access Levels

Admin: create profiles and view reports.
Supervisor: view reports.
Agent: can serve end-users.

Omnichannel

Channel such as: WhatsApp, Twitter, Facebook Messenger, SMS configurable by company.

Management Dashboard

Statistic dashboard, generic and custom reports.

Improve Customer Experience

Create modern communication experiences that drive faster interactions, greater engagement, and more efficient processes.

Opportunities

1
Management
Manage in real time all the interactions and associated data of each client from the WhatsApp, Facebook, Twitter, SMS, Email, Chat and Voice channels, in the same front-end.
2
Reports
Historical reports of results segmented by Campaigns, Agents, Notifications, Alerts and more, which allow applying strategic business decisions.
3
Integration
It integrates the Agente, Supervisor and Administrator interfaces. Intelligently distribute interactions based on configurable business rules.
4
In real time
Designed to manage the assigned resources efficiently, containing all the statistical information of the operation in real time.

Monitor performance of your agents

Know the performance of your agents, monitoring their participation in real time, measuring the level of customer satisfaction with the assigned agent.

01
Direct Evaluation
Intervention in calls to listen to them.
02
Reassign Cases
Reassign cases from one agent to another.
03
Evaluation Formats
Create evaluation formats so that change commitments are created by the agent.
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All the channels
what your clients use

Automated voice messages with artificial intelligence, conversations by WhatsApp, Facebook messenger, web chat, bulk sms, IVR or voice. We have the channels to improve your customer experience.

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Agent Human, Bot or both

Serve your customers using bots or human agents with the new Omnichannel Agent Platform. Now you can manage your own CRM with your contacts managing with real agents, bots or mixed instantly in the same place.

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Multiple channels, one continuous thread

With our omnichannel platform, forget about using multiple systems to manage communication with your customers. Manage communication from one place.

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Simple management from one place

Historical reports of results segmented by Campaigns, Agents, Notifications, Alerts and more, which allow applying strategic business decisions.

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Learn about Agent functionalities, an omnichannel platform to serve your customers and manage your agents from the same place.

All channels with a unique flow

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Improve your customers' experience with Agente, IntiCo's Omnichannel platform